Shipping policy

Welcome to www.shopaholic.co.in We are committed to delivering your order accurately, in good condition, and always on time. We partner with reliable courier services to ensure your products reach you quickly and safely across India.

 

🇮🇳 Domestic Shipping (Within India)

1. Order Processing Time

  • All orders placed before 1:00 PM (IST) Monday through Friday are processed and dispatched within [1-2] business days (excluding weekends and public holidays).
  • Orders placed after the cut-off time will be processed the following business day.
  • During peak sale seasons (e.g., Diwali, Holi, EOSS), processing times may be slightly longer. We will communicate any expected delays on our website banner or product page.

2. Shipping Methods, Costs, and Delivery Estimates

We offer the following shipping options for delivery across India.

Shipping Method

Estimated Delivery Time (After Dispatch)

Shipping Cost (For Prepaid Orders)

Free Shipping Eligibility

Standard Shipping

3–7 business days (may vary for remote locations)

₹[XX] (Flat Rate)

FREE for all orders above ₹[XXX]

Express Shipping

1–3 business days (Available only in select Metro Cities)

Calculated at checkout based on location and weight

Not Applicable

Note on Delivery Time: The delivery time estimates provided are based on the carrier's average performance and are subject to change due to unforeseen logistical delays.

3. Cash on Delivery (COD)

  • COD Availability: We offer Cash on Delivery (COD) services to most pin codes across India.
  • COD Charge: A convenience fee of is applied to all COD orders. This fee is non-refundable.
  • Order Limit: The maximum order value for COD is For orders above this limit, prepaid payment is required.

4. Shipping Carrier

We utilize reputed logistics to ensure the fastest and most secure delivery experience.

 

🌍 International Shipping

  • We currently DO / DO NOT offer international shipping.
    • If you DO: Please refer to our dedicated International Shipping Policy page for rates, timelines, and customs duties information.
    • If you DO NOT: We apologize, but we do not currently ship products outside of India.

 

📍 Tracking Your Order

  • Once your order is processed and dispatched, you will receive a Shipment Confirmation Email and/or SMS containing your tracking number and a link to the carrier's website.
  • You can typically track your order within 24 hours of receiving the tracking information.
  • If you have any issues tracking your order, please contact us immediately at [Your Contact Email].

 

⚠️ Damaged, Lost, or Delayed Shipments

Damaged Shipments

  • In-Transit Damage: If you receive a product that appears to be tampered with or visibly damaged during transit, please refuse the delivery and notify us immediately via email at shopaholicenters@gmail.com or call us at 9916003948
  • Concealed Damage: If you accept a package and later find the product inside is damaged, you must inform us within 24 hours of delivery. We may require clear photographs of the product, packaging, and shipping label to initiate a refund or replacement process.

Lost Shipments

  • If the tracking information shows that the package has been delivered but you have not received it, please notify us within 48 hours of the stated delivery date.
  • We will initiate a thorough investigation with the courier partner. Please allow [5-10] business days for the investigation to be completed. If the package is confirmed lost, we will offer a full refund or a replacement product (subject to availability).

Delivery Delays

  • While we strive to adhere to the stated delivery times, delays can occur due to circumstances beyond our control (e.g., severe weather, political disruptions, logistics backlog, incorrect delivery address).
  • In case of a significant delay, we will proactively inform you and work with the carrier to resolve the issue as quickly as possible.

 

🚫 Shipping Restrictions and Address Policy

  • P.O. Boxes: We do not ship to P.O. Box addresses. We require a complete street address, including the pincode and nearest landmark, for all deliveries.
  • Incomplete/Incorrect Address: Customers are responsible for providing the correct and complete shipping address. We are not responsible for delivery delays or failures caused by an incorrect address provided at checkout. If the package is returned to us due to an incorrect address, you may be charged for re-shipping.